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Returns & Exchanges

Return and Exchange


Physical Store: 

No returns or exchange in the store.  The store is located at 1859 Lawrence Avenue East. Scarborough. M1rR2Y3. Ontario


Exchange Policy


Here at ModernNisa, customer satisfaction is our top priority.

Hassle-Free Exchange
  • Due to the high end nature of our couture gowns, we only offer exchange.
  • Any items you purchased can exchanged within 7 days of receiving (this includes any gifts).
  • You can only exchange for a different size of the same product.
  • Kaftans are a final sale.



  • In case we do not have the size, then the sale is Final.
  • All items are only eligible for  an exchange, online.  
  • Exchange must be unwashed, unworn, odorless and with original tags. We have the right to refuse an item if shown to be worn or damaged.
  • Anything purchased at a discounted price or custom-made is a FINAL SALE and is not eligible for return or use of coupon.


  • Your original shipping cost is non-refundable. 
  • Return shipping costs are on the customer.
  • If we made a mistake in size or color, take a picture of the mishap within 24 hours of receiving your product then contact Customer Service. We will pay for shipping expenses and ensure you receive the correct product.

 If we missed anything just drop us a line at


Things to Note:

  • When shipping back the products, ship them with care. 
  • Please go through our size guide and product information on the product page before placing your orders.
  • By clicking the PLACE ORDER button, you are agreeing to the terms  and cancellation policies.


Let us know how we can help you to make your shopping more enjoyable.

Thank you for shopping with us.