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Returns & Exchanges

Return and Exchange

 You will receive the product as shown in the image. That’s our guarantee or FULL REFUND.
We want you to love your new purchase, and be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, Please inform us within 24 hours, the reason you want to exchange. we have an exchange only policy within 7 days of receipt of your product. No Refunds.
If you are not happy with a product or the size does not fit well, you can ship the item back for an exchange with any other item available in our online or physical store.
Be sure to include a note with your returned item indicating:
Your full name, Correct size or color of the item you would like to receive
Please Note: Customer pays return shipping on exchanges.

The reasons we cannot offer return is that we make/import very limited quantity, also due to few untrustworthy customers,
we had to change our policy and therefore cannot process returns except in very limited circumstances.
However, If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.

For questions, contact our customer service or 647-8924115.

  • On MODERNNISA.COM; all photos are taken by us or our partners. Please go through our size guide before purchasing.
  • You will receive the product as shown in the image. That’s our guarantee. If you don’t, then FULL REFUND.
  • Due to the selective and exclusive nature of our couture gowns, we offer, only exchange of the same item or store/website credit if size not available.
  • Please inform us through email at within 24 hrs and the reason why, you want to exchange.
  • We will send you our shipping address as soon as we received your request.
  • Item must be returned as bought, with original tags, Unwashed, Unworn, Undamaged and odourless otherwise we wouldn’t accept your request.
  • PLEASE NOTE : SALE items and Custom made dresses are NON –Exchangable.
  • Please NO DISCOUNT on products on SALE.