Return and Exchange
We want you to love your new purchase, and love our products. Unfortunately, we do not issue refunds on our couture gowns. Exchange is available for a different size based upon availability. We take pride on our products and offer the best.
- On MODERNNISA.COM; all photos are taken by us or our partners. All products are original (not replica) as seen on photos. Please go through our size guide before purchasing. We recommend; first measure your waist, above the navel, then your chest. When selecting your size, you can get help from; our customer service / size chart / product descriptions. (some of product size descriptions may have 1 inch margin)We only carry selective and limited quantities in order for our customers to feel exclusive and special.
- You will receive the product as shown in the image. That’s our guarantee. If you don’t, then FULL REFUND.
- Due to the selective and exclusive nature of our couture gowns, we offer, only exchange of the same item or store/website credit if size not available.
- You may exchange or get a store/website credit if the size is not available within 10 business days from the date you have received the product.
- Please inform us through email at email@example.com within 2 days if you want to exchange/ get a store/website credit and the reason why, you want to exchange.
- We will send you our shipping address as soon as we received your request.
- Item must be returned as bought, with original tags, Unwashed, Unworn, Undamaged and odourless otherwise we wouldn’t accept your request.
- PLEASE NOTE : SALE items and Custom made dresses are NON –Exchangable.
- Please NO DISCOUNT on products on SALE.
- Customer pays for their own Shipping for Exchange/ Store Credit.